RiverSafe has a tried and trusted model for engaging in services delivery for our customers.

Having been in the business of professional services for the over 12 years this model has evolved to successfully address customer concerns in 4 main areas: Vision, Goals, Solution and Services.

In each one of these areas RiverSafe employs methods and tools to capture information and form artefacts and a plan for effective knowledge and skills transfer to key customer personnel. Typically, we would cover the following:

  • What we look for (Inputs)
  • How we look for it (Methods)
  • What it provides for knowledge & skills transfer (Outputs)
Inputs Methods Outputs
Vision
  • What are the pain points?
  • Who is impacted?
  • How are they impacted?
  • Discussion workshops
  • Formalised objectives and priorities
Goals
  • What solutions are needed?
  • What solutions are possible?
  • Who are the personnel essential for achieving these solutions?
  • How do they currently operate?
  • What is their level of skill?
  • What support do they require?
  • How should that support be provided?
  • Business requirements analysis spreadsheets and questionnaires
  • Gap analysis for skills and knowledge base requirements
  • Requirements traceability spreadsheet: business, technical, support, resource
  • Training plan for key resources
  • Knowledge base framework: SharePoint, Confluence, etc.
  • Support plan/roadmap
Solutions
  • What should the design be?
  • Which key personnel need to input into this design?
  • Which teams will be impacted by the implementation?
  • What do they require to support the implementation?
  • What timescales are being worked to and what are the major milestones?
  • Solution design workshops
  • Implementation impact analysis
  • Operating model analysis – processes, roles and responsibilities
  • High Level Architecture document
  • Implementation architecture
  • Target Operating Model design
Services
  • What are the criteria for successful handover?
  • What are the medium and long term support needs to mature the solution?
  • Define criteria from operating and support requirements
  • Traceability matrix for success criteria
  • Training/information sessions during and post implementation
  • Support documentation
  • Configuration documentation
  • KB population

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