Who are we?
What information do we collect about you?
We collect information about you when you complete forms on our website or place an order for products or services. We also collect information when you voluntarily request information, provide feedback or apply for roles within RiverSafe Limited. Website usage information is collected using cookies.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How will we use the information about you?
We collect and store information about you to respond to enquiries, process your order, and manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. RiverSafe Limited Ltd will not share your information for marketing purposes with third parties. In processing your order, we may send your details to, and use information from credit reference agencies and fraud prevention agencies.
How long will we keep this information?
Information you supply will be kept for 15 years, or longer if required by legislation which ever is the greater. You may always request information be removed by contacting the data controller here. However, where legislation requires certain data to be kept, that information cannot be erased.
We continually review our data as part of our continual improvement programmes. As part of this programme, information deemed no longer necessary before the dates mentioned above may be deleted sooner.
Who we share data with
We share data with parties who we work with to deliver our products and services. Most these are based in the European Economic Area (EEA). However, there are occasions when data may be shared to a supplier outside of the EEA. RiverSafe Ltd confirm that any data transferred outside of the EEA to a RiverSafe partner is protected to the same requirements as data held and processed within the EEA.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out later. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.
Controlling how we use your data
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address in the contact us section.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You may also request the deletion of any personal data from Riversafe Ltd by contacting the address in the contact us section.
How to contact us
- By Email
- Or write to us at RiverSafe Limited, Unit 2, New Concordia Wharf, Mill Street, London, SE1 2BB
Right to complain
In the first instance, please raise your complaint with our Data Controller here. If you do not receive a satisfactory response or you wish to bypass this stage, you have the right to escalate the complaint to the supervisory authority.
Should you wish to complain to the Supervisory Authority you may do so by contacting the UK Information Commissioners Office (ICO). The ICO website is available here.