Get a full picture of what your security team offers, and one way in to ask for it

Security requests build up across whatever tool each part of the business happens to use. A SharePoint page here, a Jira board there.

Work gets duplicated as there’s no shared view of what’s in flight. Requests go quiet as something lands in a channel nobody’s watching. One team becomes the switchboard, spending its week triaging rather than doing security work.

And when you want to know how many requests came in last month, it’s very hard to say.

We help you develop a full service catalog and a single front door, without asking anyone to give up what they already have, so you can finally see what’s coming in, who owns it, and what’s been done.

Talk to us →

 

 

 

Building your service catalog and front door

We don’t ask any team to give up the tool it already relies on. We map, catalogue, then route.

Here’s what we will do:

  • Map what each function actually does

    We help you map out what each team does and what they're genuinely being asked for, day to day. That produces a small number of named capabilities, mapped against a recognised framework like NIST CSF 2.0.

  • Turn that into a service catalogue

    Every distinct request type gets a name, a named owner, an agreed route, and a response time that's actually been agreed to. It's a negotiation between teams more than a piece of documentation.

  • Build a single front door in front of it

    Search-first, so whoever's asking is routed automatically to the team that already owns that type of request. Anything unclear goes to one documented triage point, not to whoever happened to receive it.

Our practitioner’s guide walks through the whole build, including worked examples, architecture and reporting.

View it here

Outcomes you can expect

  • Nothing gets replaced: Every team keeps the tool it already uses. The front door changes how work arrives, not who does it.
  • Every request type has a named owner. And an expected response time, so nothing lands with whoever happened to pick it up.
  • No more informal switchboard. One team stops absorbing everyone else’s triage, and gets that time back for actual security work.
  • The CISO and the leadership team can see what’s actually being asked for. Request types, volumes, where the load sits, which means decisions about resourcing get made on evidence instead of guesswork.

Come away with a clear plan, not just a conversation

Get in touch and we’ll show you how this works: the architecture behind it, the blockers you’re likely to hit, and what you’ll probably find once you look.

You’ll leave knowing exactly how to do this in your own organisation. If you need  external support, we are here to help.